Terms - Doodle Pad Designs

ORDER TIMELINE

My goal is to handcraft your product within 5-7 business days.   Oftentimes, orders process faster than that but I can’t guarantee a faster processing time, especially on custom projects and around the Christmas holiday season.

HANDMADE DISCLAIMER

The product/s you receive may vary slightly from the product picture due to the nature of your product/s being 100% handmade to order.

SIZE CHART

Please use my size chart on clothing items to prevent errors in ordering.

CUSTOM ORDERS

I love creating new products from scratch or working on special projects with my clients.  Please contact me for a quote.

Please note that custom orders can have a lengthier processing time.

SHIPPING

I almost always ship via the United States Postal Service.  Some larger orders (over 5lbs) may ship cheaper via UPS and I will do my best to get you the most cost effective method possible.Orders under 1 pound will ship via First Class mail unless you upgrade to or request Priority Mail shipping.

If you have a time sensitive order, please contact me before placing your order to make sure that I can fulfill/ship your order in the time frame necessary.

Cost Calculations

I do my best to apply fair shipping costs to each order.  Shipping costs are calculated automatically by weight during checkout.  Sometimes the weight of a combined order will be less than stated.  If that is the case and the checkout estimated a cost $2 or more above the actual cost to ship your order, I will refund you the overage.

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time.  Your product may still need 7-10 business days to be handmade.

RETURNS

My policy lasts 30 days.  If 30 days have gone by since your purchase, unfortunately I cannot offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

  •  gift cards
  •  sale items
REFUNDS (only applies to non personalized/non custom items)

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item.  I will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be process and a credit will automatically be applied to your original method of payment within a certain amount of days.

Sale Items

Only regular priced items may be refunded.  Unfortunately sales items cannot be returned or refunded.

Exchanges

I only replace items if they are defective or damaged.  If you need to exchange your item for the same item, contact me via this link.

Shipping

To return your product, you should mail it to:

Doodle Pad Designs/Returns
4614 Amber Dr,
McDonough, GA 30252

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.  I do not guarantee that I will receive your returned item.